SHIPPING

We take great care in the shipping of all products. We combine economy with security by maximizing space to save on shipping costs, while ensuring that the contents are well-protected during their flight from Japan to your doorstep.

Each parcel is carefully packed and labeled by hand. For your privacy, the labels are discreet and use names such as "hobby kit" and "toy" to describe the contents.

Shipping is done via EMS (Express Global Mail) with insurance and a tracking number. Delivery time is typically within 7 business days from receipt of payment.

 

RETURNS

The Customer must carefully inspect the product as soon as it is delivered to the Customer and notify the Shop immediately if the Customer notices any problems with the product, such as damage or delivery of a different product.

If the product delivered is different from the product the Customer ordered, or the product is defective, or the Customer does not like the product, the Customer may return such product, subject to the following conditions, by calling or sending an e-mail to the Shop and stating the reason for such return within seven days after receipt of the product. However, the product can only be exchanged for the same product and not for any product different from the ordered product.

If the Customer wishes to return the product because the product is defective, is not the product the Customer ordered, or is spoiled or damaged, or has any problems which are attributable to the Shop, the Shop will bear the original shipping costs and/or any return shipping costs.

If the Customer wishes to return the product because of the Customer's personal reasons, such as the Customer does not like the product, the Customer shall bear the original shipping costs, return shipping cost and any bank/wire transfer charges associated with refunding the purchase price.

All returns must be packed correctly to be accepted.

Returnable products must be returned within eight days from the date on which the Customer informed the Shop of the Customer's intention to and reason for the return.

Notwithstanding the foregoing, the Customer may not exchange the product in following circumstances:

 a.  When the Customer contacts the Shop on or after the eighth day after the delivery.

 b.  When the product tags, price tags, labels, etc. have been removed from the product.

 c.  When the product has been used, damaged, broken or changed by the Customer or the product package has been opened or the product package has been damaged, broken or destroyed.

 d.  Customized and sanitary products are generally excluded from return.